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Usability Heuristic Evaluation
A heuristic evaluation of IFM’s site across Nielsen’s 10 Usability Heuristics: Nearly every page flagged major or medium problems, with the homepage scoring zero on clarity and zero on delight.
Pages evaluated
- Home
- Product Listing
- Product Detail
- Cart
- Checkout
Major Problem (0)
Medium Problem (1)
Minor Problem (2)
Meets Best Practice (3)
N/A (—)
| Page Scores | Overall | |||||
|---|---|---|---|---|---|---|
| Heuristic | Home | Product Listing | Product Detail | Cart | Checkout | Score |
| Findable | Major Problem (0) | Medium Problem (1) | Medium Problem (1) | Minor Problem (2) | Meets Best Practice (3) | 7 |
| Accessible | Medium Problem (1) | Medium Problem (1) | Minor Problem (2) | Meets Best Practice (3) | Meets Best Practice (3) | 10 |
| Clear | Major Problem (0) | Major Problem (0) | Medium Problem (1) | Major Problem (0) | Medium Problem (1) | 2 |
| Communicative | Medium Problem (1) | Major Problem (0) | Medium Problem (1) | Medium Problem (1) | Major Problem (0) | 5 |
| Usable | Medium Problem (1) | Medium Problem (1) | Medium Problem (1) | Meets Best Practice (3) | Major Problem (0) | 6 |
| Credibility | Major Problem (0) | Major Problem (0) | Major Problem (0) | Minor Problem (2) | Major Problem (0) | 2 |
| Controllable | Medium Problem (1) | Minor Problem (2) | Minor Problem (2) | Minor Problem (2) | Minor Problem (2) | 8 |
| Valuable | Major Problem (0) | Major Problem (0) | Major Problem (0) | N/A | Medium Problem (1) | 1 |
| Learnable | Medium Problem (1) | Medium Problem (1) | Medium Problem (1) | N/A | N/A | 3 |
| Delightful | Major Problem (0) | Major Problem (0) | Major Problem (0) | Major Problem (0) | N/A | 0 |
| Total Score | 44/150 | |||||